Themis Chapsis

Background

About Themis Chapsis

As a seasoned design leader, I bring a wealth of industry knowledge and a proven track record of delivering measurable and repeatable business outcomes by leading the design of successful systems, products, and services. My passion for the intersection of business, technology, and strategic design has enabled me to drive growth for companies in Europe and APAC, win new accounts, and scale existing ones. My approach focuses on solving problems and developing strong internal and external partnerships by building high-performing teams and fostering a culture of safety and innovation. As Head of Experience Strategy & Design, I lead a team of service and interaction designers, product designers and product managers, strategists and insights specialists across Benelux, Nordics and Baltics, and am accountable for their growth and oversight, ensuring alignment with the company's overall strategy and delivering excellence in day-to-day operations. Key Skills: Design Culture, Mentorship, Talent acquisition / growth / tenure strategies, New business, Client & Partner Engagement, Workshop Facilitation, Pitching, and Storytelling, Strategic Design, Gen AI Design, Design & Research Operations, Design Direction & Concept Development, Agile Delivery, Design Systems & Design Ops.