Therese K.

Background

About Therese K.

A Customer Success Executive focused on driving value for customers via strategy, leadership, and innovation resulting in retention and growth. Over twenty-five years of experience leading customer success, account management, sales, and support teams. Skilled in strategic and tactical business planning for both growth and cost reduction management strategies. Significant experience in turning customer challenges into opportunities for advocacy and success. Proven expertise in entrepreneurial, start-up, rapid-growth, and turnaround situations. Accessible leader and team builder, with in-depth, innovative management expertise in relationship management, cultural change, and business organization with a boundaryless and continuous improvement mindset. Experience building and scaling teams. Proven leadership in understanding customer needs and delivering phenomenal experiences profitably to meet those needs. Specialties: High-impact leadership and management skills in the delivery of educational services, consultative selling, technical support, account management, and client support management. Kelleher is a proven executive skilled in developing end-to-end relationships across the customer lifecycle, and building and leading organizations with recurring services and solutions revenues. With an unrelenting passion for customer success, she has led global teams responsible for effective client acquisition and retention strategies and the delivery of engaging customer experiences.