Thibault Somers

Background

About Thibault Somers

June 2007 – Feb. 2011 SYSTEMAT S.A. Helpdesk engineer – Technical Engineer Second level helpdesk support: software support WIN 2003/XP/VISTA, Office 2003/2007 applications, E-mail, internet, back-up, network connections,… Second level support & troubleshooting in remote, resolution or escalation towards the dispatching Dedicated system engineer for “Global IT” contracts act as technical advisor in order to improve the customer’s infrastructure, troubleshooting & repair of hardware/software problems, ensure the administrative follow-up of repairs, install new material, migration of laptops & desktops, analyze & answer the questions and the user’s needs in order to improve their knowledge of their informatics tools, carry out of preventive maintenance,… On site support, troubleshooting of hardware problems on all types of desktops/notebooks/printers (HP) and racks assembly (HP) Back-up field engineer (during the annual holidays, absence of colleagues,…) for several accounts such as Ferrero SA, Besins Healthcare Benelux SA, AXA Belgium SA,… In charge of the first level support (FR/NL/EN): software & hardware troubleshooting, installation/configuration of new PC, laptops, printers, …, network cabling, phones configuration, files restores, … 2006 – 2007 Tech City Helpdesk officer for a period of eight months (with a progression from level 1 to level 3) at the Mobistar ADSL department: on line support in order to configure the ADSL connections, check the state of the line, configure outlook, create internet sites,… 2005 – 2006 Marken Time Critical Express During 10 months as employee responsible for the night operations: transport of biologic samples & administrative follow-up of the logistic operations 2004 – 2005 DHL European Air Transport First level helpdesk assistant in the IT department: troubleshooting/resolving hardware & software problems on desktops, laptops & printers for +/- 400 users. Also in charge of back-up tasks