Thien Phung

Background

About Thien Phung

CAREER SUMMARY: Business Operations Manager with Regional P&L Responsibility. Up-through-the-ranks working leader with broad full-charge responsibility for managing as many as ten individual profit centers—driving revenue, increasing profitability and developing people. PROFESSIONAL PROFILE: I am a career business operations manager with industry-transferable skills and experience in high-volume, multi-location retail and wholesale distribution with an industry leader. Throughout my career, I have been adept at demonstrating principled leadership in driving results with and through people—identifying underlying issues, addressing non-performance and putting in place the right people at the right time to realize company goals and objectives. It has been my honor to be recognized as a high-potential candidate early on. Ensuring profitability and running the job like a business is my strength. KEY COMPETENCIES Transformational leadership. Business transformation, turnaround and change management at the operational level. Sales management. Sales management across 12 company-owned locations and 15 independently owned (wholesale) retailers. Turnaround leadership of under-performing locations. Technology. Technology specification, requirements planning, procurement, deployment, integration and support at the retail level. Retail/wholesale operations. Store-level sales, marketing, inventory control and customer service with full P&L responsibility for high-volume, specialty retail. Staffing. Talent management, including recruitment, screening, selection, training and on-boarding of warehouse, retail and management employees. Product management. Inventory selection, stocking levels, pricing strategy and promotional tactics. Product marketing strategy and tactics across multiple categories. Financial oversight. Budgeting, forecasting, inventory and expense control at the regional level with full-charge responsibility.