Thierry Bec
Associate Manager Client Service, Policy Change & Claims at Canada Life
Based in Montreal, Canada
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Seniority
Manager
Department
Customer/Client Service
Location
Montreal
Industry
Insurance
Company size
13K
Contact information
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t•••••••@canadalife.com
Phone
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Background
About Thierry Bec
OBJECTIVE Senior Management position within a forward thinking organization, whose management approach focuses on initiative, innovation and recognition of superior performance in order to help achieve corporate objectives. Customer first, first-rate quality product/service and employee development are ideally the cornerstones of the company’s philosophy. KEY QUALIFICATIONS Result driven bilingual Senior Manager with 19 years of experience in the financial industry/call center sectors, including 4 years as site leader. Positions held helped develop sound business acumen for both front line client understanding and operations. Coaching, human relations, establishing consensus, implementing and managing changes are my key strengths. As a team player, I demonstrated dynamic leadership with excellent communication and analytical skills. Specialties: Call Centre Operations, Collection, Coaching, Managing and implementing change, Quality Assurance
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