Thierry Robert

Background

About Thierry Robert

As a Manager and Expert in Customer Satisfaction and Operational Excellence, I support organizations in their pursuit of customer focus and industrial excellence. With over 25 years of experience in industry, after initially training as an engineer and then completing a postgraduate degree in strategy and management at ECSP-EAP, I now work as a performance, customer focus, and change manager for demanding international groups. My career, notably within the Hewlett Packard Group, International Paper, SCA/DS Smith, and Bobst, has allowed me to lead change management, industrial transformation, and marketing projects for cross-functional organizations and in multicultural environments. What I bring: a strategic field vision, an ability to structure and implement sustainable continuous improvement initiatives, and results-oriented collaborative leadership. My expertise adapts to the challenges: • Managing high-value cross-functional projects (from strategic vision to tactical deployment) • Strengthening the culture of operational excellence and Lean within teams • Supporting human and organizational change My assessments reveal a reliable, cooperative, persuasive, methodical profile, highly motivated by collective success, calm under pressure, curious, and pragmatic. My non-dominant, yet cooperative management style facilitates the integration of millennials, Generation X, and Generation Z into projects.