Thilo Narayanan

Background

About Thilo Narayanan

With over a decade of experience in IT Service Management, I specialize in delivering robust, user-centric IT solutions aligned with ITIL best practices. My core expertise spans ITSM, SCCM, End User Computing (EUC) support, and lifecycle management of IT assets, changes, and incidents in enterprise environments. I’ve built my career around improving service delivery, ensuring operational stability, and driving continual improvement through process optimization and automation. I’m known for bridging the gap between users and technology—resolving complex technical issues, managing critical incidents, and leading successful change implementations across global teams. Key Strengths: ITIL-based Incident, Change, and Asset Management SCCM administration and deployment EUC support (hardware/software troubleshooting, remote support) Strong stakeholder communication and cross-functional collaboration Process improvement and compliance with SLA/KPI standards I take pride in providing seamless IT experiences and am always exploring new technologies and methodologies to enhance service efficiency and end-user satisfaction. I'm now looking to contribute my skills in dynamic, forward-thinking environments that value reliability, scalability, and excellence in IT service delivery.