Thiru Surya

Background

About Thiru Surya

As an accomplished Insurance Specialist, I bring strong leadership and expertise to driving business success and ensuring customer satisfaction. With a solid US Commercial and Personal Insurance foundation, I excel in managing operations, finances, and strategic initiatives. My primary focus is ensuring the success of the company and the satisfaction of its customers and stakeholders. Key Responsibilities and Skills: 1. Managing the company's finances, including budgeting and forecasting. Developing and implementing strategic plans for the company. Ensuring compliance with company policies and regulations. Developing and maintaining relationships with customers, partners, and other stakeholders. Managing the company's human resources, including hiring and training staff. Developing and overseeing marketing campaigns and initiatives. Building and maintaining relationships with industry experts and professionals. Providing leadership and direction to the company's employees. Identifying and addressing problems and opportunities within the company. Domain Expertise: US Commercial and Personal Insurance Specialties: Certificate Issuance, Operations, Quoting, and Special Projects With hands-on experience using platforms such as EPIC, AMS 360, CSR 24, and Hawksoft, I manage all aspects of the certificate issuance process, including Acord 24, 25, 27, and 28 Certificates, Endorsements, Policy Cancellations, Renewals, and Master Creations. I also lead migration projects and oversee quoting through QQ Catalyst, EzLynx, and Hawksoft. Key Achievements: 1. Delivering certificates to customers on time. Maintaining the Average Handling Time (AHT). Converting prospects into insured clients. Entering policies accurately. Issuing certificates promptly. Uploading documents efficiently. Managing Acord applications. Converting prospects into insured clients. Generating and managing quotes.