Thirza Rottier
Director Customer Experience & Consultancy at Smartfaster
Based in The Randstad, Netherlands
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Seniority
Director
Department
Other
Location
The Randstad
Industry
Business Consulting and Services
Company size
139
Contact information
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t•••••••@smartcenter.nl
Phone
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Background
About Thirza Rottier
I help companies to anticipate the future. I build new products and services relevant for your (future) customers. I am driven by the curiosity to deeply understand customers and based on that knowledge create new concepts, activate them with the most effective business model, and transform the structures of the companies to optimize their long-term performances. Strategy and marketing. Customer Experience Research (customers being customers, patients, employees) Translate Customer Insights in to (new) products and services (B2B and B2C) Redesign processes to create a better match with customer needs, drivers and emotions. Customer Journey mapping and persona's.
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