Thom Hurst
Customer Relationship Consultant at Lexiauk
Based in Newcastle upon Tyne, United Kingdom
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Seniority
Staff
Department
Customer/Client Service
Location
Newcastle upon Tyne
Industry
E-Learning Providers
Company size
21
Contact information
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t•••••••@lexiauk.co.uk
Phone
5 credits+44 ••• •••• ••••
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Background
About Thom Hurst
I am a focussed, energetic and innovative professional with a proven track record for delivering exceptional customer service. I pride myself on my ability to develop creative solutions to situations. My engagement style is to involve and look to inspire, regardless of the nature of the message. Overall I am a highly resourceful, flexible individual with very high levels of personal commitment, drive and a focus on continuous improvement. A great team player and able to work and thrive where self-regulation and creativity are required. • Effective time and workload management • Ability to work both independently and as part of a team • Strong interpersonal and communication skills • Pride myself on my ability to quickly learn new systems, processes & procedures • Multi Channel Advisor of the Year 2016 at the North East Contact Centre Awards • Runner-up for CIH Best Innovation 2017 for Home Group’s Live Chat service • Proficient with all Microsoft applications
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