Thomas Alls

Background

About Thomas Alls

Operations Manager with over 5 years of experience overseeing daily operations, team management, financials, customer relationships, and process improvements at DS Garage Services. Skilled at leading teams, driving operational efficiency, managing customer expectations in a fast-paced and challenging environment. Demonstrated success in turning around business performance, including achieving a 100% increase in turnover over a 4 year period. Experienced in navigating business challenges, including managing through the COVID-19 pandemic. Seeking a new opportunity to leverage my management experience and transferable skills in a larger organisation with room for growth and career progression. • Team Management & Leadership • Operational Efficiency & Process Improvement • Customer Relationship Management • Problem Solving • Financial Management & Banking Reconciliation • Social Media & Marketing Campaigns • IT & Technical Skills (CRM, Service Desk, Web Development) • Adaptability & Cross-functional Collaboration • IT Skills: Proficient in Microsoft Office Suite, Google Workspace, CRM systems (Techman, Zoho, and others), ServiceNow, website development using WIX. • Graphics Creation: Experienced in using Canva for social media advertising and graphic design. • Communication: Excellent verbal and written communication, with a focus on clear and transparent interaction with both customers and internal teams. • Time Management: Ability to juggle multiple tasks under pressure while maintaining high levels of quality and customer satisfaction. • Analytical Thinking: Strong ability to assess situations, identify problems, and devise effective solutions quickly.