Thomas Burger
Manager Service-improvment-quality Emea at Oclc Deutschland
Based in Böhl-Iggelheim, Germany
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Seniority
Other
Department
Other
Location
Böhl-Iggelheim
Industry
IT Services and IT Consulting
Company size
51
Contact information
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t•••••••@oclc.org
Phone
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Background
About Thomas Burger
International Head of Customer Excellence with focus on process optimization & change management. Global reporting expertise, development of dashboards with Power BI for strategic decision making and transparency at all levels. Process optimization & implementation of process improvements to continuously increase efficiency and performance in global projects. KPI development to improve performance. Service and quality management leadership. Integration & scaling of acquired companies: Seamless integration of an acquired company into existing EMEA processes, improving scalability and efficiency. Team leadership & employee development: Strategic leadership & development of the international SIQ EMEA team with focus on virtual collaboration and high team performance. Focus on change management for smooth transitions to new structures and working methods.
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