Thomas Carr

Background

About Thomas Carr

Management Information Systems graduate, Systems Operations Analyst with over 15 years of experience. Exeprience with a broad range of hardware and software technologies including server and desktop OS and hardware as well as prorietary software, generating reports, and monitoring and improving performance, Extensive experience with customer support including issue troubleshooting and resolution and user account security. Effectively monitored and managed system processing, backup processing, document and log processing times, issues, errors, and resolutions. Authored and managed knowledge base and other system and operational procedure documentation. QA tested and investigated various systems and process to make recommendations on increasing performance or usability. Effectively communicated with multiple levels of internal as well as external client management and acted as a liaison between both technical and non-technical stakeholders. Consistently exceeded expected performance objectives and demonstrated strong attention to detail in all position aspects.