Thomas Connally

Background

About Thomas Connally

I’m a dedicated professional with 19+ years of deploying and supporting multiple application platforms for industry leaders like Atlassian and Tableau Software. ↠ I excel in aligning innovative strategies to technology solutions, addressing complex technical problems through ingenuity, automation, and new technologies. I also build lasting relationships to ensure productivity and team coordination, all while enabling extraordinary service for a wide array of clients. By using out-of-the-box thinking and a passion for superior quality and continuous improvement, I deliver results that consistently exceed all expectations. Supporting these achievements are my exemplary educational qualifications. These include CompTIA A+, Network+, Security+, and Server+ certifications.↠ Key areas of specialization:Enterprise Systems / Solution Engineering / Leadership & Collaboration / New Technologies / AutomationComplex Problem-Solving / Performance Development / Continuous Improvement / Relationship BuildingClient Service / Analysis / Databases / Web Technologies / Innovation Management / Mentoring & Training Selected highlights from my career:Acted as a subject matter expert in the Insight ITSM/Asset tracking App at Atlassian, providing related customer support and coordinating with Jira Service Management Developers to drive smooth integration with global teams.Coached and mentored 4 new hires and became a go-to resource for escalated problems.Built out Tableau’s Premier Support Team by conceptualizing, organizing, and running a small Pilot Program, hiring 10 staff that delivered top-tier performance.Noted as instrumental in building the Austin Tableau Technical Support team from 5 Support Engineers to 30+ within a highly competitive industry.Outpaced goals while guiding a 5-person team throughout CymSTAR’s first classified contract, using practices that became a company gold standard.↠ In my free time, I enjoy live music, traveling, movies/TV, college football, video games, sim racing, animal rescue, and my ongoing HomeLab project. I look forward to meeting you! You can reach me at tcconnally@gmail.com.