Thomas Douglas
Escalation Specialist at Lyft
Based in Las Vegas, United States
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Seniority
Staff
Department
Finance & Accounting
Location
Las Vegas
Industry
Ground Passenger Transportation
Company size
27K
Contact information
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t•••••••@lyft.com
Phone
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Background
About Thomas Douglas
With over 10 years in Customer Service, I am a decorated professional in providing creative solutions to the complex problems of the people and businesses that I serve. I'm currently an escalations agent at Lyft, one of the largest ride-share companies in the world, navigating the tough road recent restructures within the company have brought, and I've been an active voice for change within my line of business. My work in cannabis, online gaming, and ride-share and honed my skills in managing the unique problems of highly regulated fields. I've launched multiple projects in these fields as an operational leader and problem solver. I'm also an entertainer. Since 2016 I have worked as a host, commetnator, and shoutcaster for some of the biggest games in the world (League of Legends, Overwatch, and Super Smash Bros). In 2019, 2022, and 2023 I was one of the hosts for LvL up Expo, a gathering of gamers, anime enthusiasts, and artists in Las vegas, with over attendees. I'm also a proud member of the LGBTQIA+ and strive for positive change and inclusion in my community.
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