Thomas Flaim

Background

About Thomas Flaim

Experienced product manager with a demonstrated track record of managing, leading and working cross-functionally with engineering, marketing, legal, UX, BI, growth, and other teams to deliver elegant products, features, and experiences that delight users and solve their most significant pain points. I have extensive knowledge and experience developing and growing mobile and web applications, subscription and freemium B2C software products, A/B testing and experimentation, and conversational AI chatbots leveraging NLU and LLMs. I use a strategic, data-driven approach to generate, experiment, and deliver creative ideas that help move the needle and understand user needs to identify new product and growth opportunities to hit business-related goals. I've recently become obsessed with behavioral science and human psychology, translating that knowledge into how I approach building and designing products, features, and growth initiatives. Always looking to chat about this topic, especially over tacos- Leading the GoDaddy Digital Care Customer Experience (CX) team to guide more customers to choose, onboard, and achieve value by leveraging digital guidance and generative AI, expanding our reach to cover moments throughout their journeys- Leading new product development for a dungeon master's toolset, allowing dungeon masters to ideate, create, organize, publish and share custom encounter systems, item lists, and the world they create for their campaigns all in one place- Previously led the GoDaddy Digital Care Growth team- Previously led a team focused on the core UX of RoboKiller iOS and Android, building elegant solutions that ensure users experience that AHA moment and continue to do so each time they open the app after we block or screen a spam call or text- Previously led product and growth initiatives on RoboKiller (Android and Web)- Previously led product and growth initiatives on TapeACall (iOS, Android, and Web).