Thomas Frampton-Harris

Background

About Thomas Frampton-Harris

Purpose-Driven Leader in Hospitality and Consumer Services | Focused on Growth, Customer Experience, and Team Development I’m a versatile and experienced leader with over a decade of success across customer service, operations, and sales within the hospitality and direct-to-consumer sectors. Starting in frontline roles and progressing into senior management, I’ve developed a hands-on, commercial approach grounded in service excellence and people-first leadership. Currently, I support care homes in enhancing resident wellbeing through tailored food solutions—collaborating with teams to deliver meaningful dining experiences that improve quality of life. I also bring extensive experience managing D2C operations, including logistics, customer engagement, and sales growth. My next step is to lead a team, where I can combine my operational expertise with a coaching-led management style. To support this, I am currently completing NLP and ICF-accredited coaching training to deepen my ability to develop others and foster high-performing, motivated teams. Core strengths include: Proven track record in revenue growth, service improvement, and customer satisfaction Expertise across operations, sales strategy, and end-to-end service delivery Direct-to-consumer and B2B experience with a strong commercial focus People development with a coaching mindset and commitment to team success Continuous improvement approach with strong stakeholder communication skills I’m always open to connecting with professionals and organisations committed to building great teams, delivering excellent service, and making a real difference to those they serve.