Thomas Gebhart

Background

About Thomas Gebhart

I am a Professional Services executive with 20+ years of experience leading customer-facing teams in high-growth SaaS companies, helping organizations scale and transform. I specialize in uniting Professional Services, Customer Care, Support, Education, and Customer Success under cohesive strategies that drive adoption and long-term customer value. My background spans both vertical SaaS and platform environments, giving me a unique playbook for managing the depth and breadth of customer experiences. I bring a pragmatic, data-informed, and empathetic leadership style to complex transformations—whether integrating acquisitions, navigating market disruptions, or scaling global delivery models. I pride myself on cross-functional collaboration, aligning go-to-market teams to deliver outcome-focused results. As a leader, I empower teams to operate at their next level. I believe in fostering learning-centered, accountable cultures where leaders are supported and stretched toward shared goals. While I’ve held broad responsibilities, I remain close to the work—eager to roll up my sleeves and engage with the technology and customer journey. I’m grateful for the opportunity to contribute to these companies, to have been mentored by exceptional leaders, and to see the lasting impact of my work. Highlights - Led global, cross-functional teams of 20 to 200+- Directed diverse portfolios of projects - Held full P&L responsibility with aggressive top- and bottom-line targets - Deep experience with Enterprise Software across both PE-backed and public companies - Orchestrated 6+ M&A integrations with a focus on continuity and client satisfaction - Led partner programs to drive ecosystem development and scale delivery capacity - Established PS sales organization to improve scoping and expectation alignment