Thomas Heaney

Background

About Thomas Heaney

Thomas J Heaney is a respected Financial Services professional with an extensive background in bank products, business banking, financial investments, consumer and residential lending. His success is based on his customer service and consultative sales focus. Tom’s strength is his ability to build and expand his client base through a “Bank of Choice” philosophy, building trust with loyal customers who in turn refer his services to friends, relatives and business partners. Tom’s reputation as an outstanding leader and manager is the result of his commitment to business development through coaching, mentoring and training his employees in the art of consultative sales while retaining clients through continued attention to premier customer service delivery. His professional focus is a balance of business expertise, listening skills and thorough analysis which allows him to provide alternative solutions to the most demanding of challenges. He insists that his staff maintain this same professional and proactive sales and service climate. Tom’s success is highly regarded by his peers and is viewed as a turnaround specialist by senior management teams. Through one on one coaching of his teams, Tom has constantly increased production categories. Through his customer centric approach, Tom takes teams that were ranked in the lowest quartile in customer service and raises them to the top 10% in a peer group. Tom’s commitment to his staff allows him to lower turnover in every position he manages, maintaining turnover ratios at less than 10%. Tom’s achievements have been recognized through annual award presentations. He earned the designation of “Premier Branch Manager” seven times; and award presented to the top 10% of managers. In his one year as a Loan Consultant Manager, Tom was recognized as a “Leaders Circle” recipient; an award presented to top Mortgage Lending Managers. Specialties: Retail banking, mortgage lending, consumer lending, motivational leader, one on one coaching, training, recruiting, customer service focus, public speaking, strong presentation skills, strong communication skills, production tracking, customer profiling