Thomas Hermann

Background

About Thomas Hermann

I’m a charismatic leader with extensive communication skills.” - Longterm successful leadership experience on executive management level - Excellent track record in marketing, sales, strategy and business development - Profound know-how in financal services, telecommunications, E- and mobile commerce, mobile internet and new media - Broad practical experience in conception and marketing of services and multimedia offers - Sustainable track record in strategic and operational marketing planning in a very competitive and fast changing environment - Coordination and successful leadership of cross functional projects and workgroups - Development, management and maintenance of new business areas - Excellent skills in written and spoken German, English and French Track Record- 10% increase yoy of the PTI of Swisscard AECS in a very competitive Environment- Successful repositioning of American Express with positive effects on profit, customer base and customer satisfaction- Substantial increase of customer loyalty and turnover through reorganization of the management and the servicing- Increase of efficiency and effectiveness through reorganization of structures and processes- Conception and testing of mobile payment solutions- Continuous, substantial growth of turnover, profits and customer base- Implementation of strategy and planning processes- Introduction of a new customer segmentation for acquisition and retention- Development, maintenance and monitoring of business processes- Successfully developed and lead the business area “Value Added Services” (SMS info- and entertainment, mobile internet, multimedia services, internet services, data services)- Successfully lead the market entry of Sunrise into the mobile broadband business- Development of new business areas (MVNO`s and bundling)- Implementation of an international purchasing organization