Thomas Hooks

Background

About Thomas Hooks

Hard Skills: Windows (All Versions), Microsoft Office (all versions), Access, Project, Visio, Power BI, Power Pivot, Collaboration Tools (WebEx, TEAMs, Zoom, etc.), SharePoint 2010, PE2E, Legacy PTO software, CAD/CAE, MicroStation, AutoCAD, SQL, Oracle, TCP/IP, Networking, Visual Basic. Soft Skills: Software Trainer/Instructor, Software Support Analyst, Telework, Mentor/Supervisor, Document Management, Troubleshooting, Courseware Developer General Familiarity: Project Management, Blockchain, Artificial Intelligence (Deep Learning, Neural Networks, Machine Learning), Python. Recent Experience: • Recent Training has been done remotely Search Strategy support and training Train and support patents end-to-end (PE2E) AIS DAV, OC, and search remotely/live. Train MS Excel, Word, Outlook, Access, PowerPoint, Visio, Project, Remote/Live Developed lesson plans Support the Examiner corps by manning the hotline, chatroom, and answering questions from Examiners Access database management Mentor new ITRP recruits Developed and taught small 15-minute classes. Deputy Patent Hoteling Program (PHP) Lead, where I assisted in updating PHP information. I also attended strategy meetings with clients. Deputy Lead of all Non-Patent Telework training Train other trainers on delivery techniques for the demonstration of AISs. Lead projects to update the teleworkers training courseware. Led or was a member of various projects. Work with the Office of Chief Information Officer (OCIO) Service Desk to resolve examiners’ issues. Perform supervisory duties (Timekeeping, Evaluations, etc.)