Thomas Jacob
Business Analyst at University Of Alberta
Based in Edmonton, Canada
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Seniority
Staff
Department
General Business & Management
Location
Edmonton
Industry
Higher Education
Company size
16K
Contact information
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t•••••••@ualberta.ca
Phone
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Background
About Thomas Jacob
Self-motivated and organized Business Analyst with over 17 years of experience in business analysis, IT system implementation, specializing in process and service optimization and data-driven decision-making. Proven ability to bridge the gap between business needs and technical solutions through requirements elicitation, process analysis, and stakeholder collaboration. Proven ability to deliver effective business support across diverse applications, with expertise in eliciting, validating, and documenting business requirements. Skilled in preparing, and translating business needs into actionable technical solutions. Experienced in developing pre-project documentation, roadmaps, lifecycle material and RFP and RFI documentation. Strong background in process re-engineering, cross functional business mapping, change management, stakeholder engagement and compliance documentation across multiple domains, including Energy, Education, and Enterprise Solutions. Highly skilled in Microsoft Office, agile methodologies, and focused on operational efficiency and customer service excellence.
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