Thomas Joseph

Background

About Thomas Joseph

System Administrator for MetLife’s Order to Pay Web Application (Xign) and subject matter expert of the application Collaborated with multiple business units to identify system improvements, coordinate execution, and ensure implementation met business unit’s objective Responsible for system configuration, security, troubleshooting, and data transmission in web portal Provide training and technical support for over 1200 internal and external clients in the use of Order to Pay Application and ERP (PeopleSoft) Conducted over 300 webcast training sessions Liaison between Finance and IT, Xign Product Support, Procurement & end users to resolve technical and functional issues and performed testing for customizations, defects and disaster recovery. Worked extensively with internal and external clients to automate from paper billing to electronic billing (eInvoicing) thereby reducing paper volume by 88% and significantly increasing discounts taken by MetLife Document all business processes & procedures for the entire team and automated the entire Accounts Payable policies and procedures manual into electronic format (eforms) using Livelink Web Content Reconcile all invoice’s and purchase orders posted from and to MetLife’s ERP (PeopleSoft) and verify all batch processes completed successfully Interviewed end users, wrote test scripts and coordinated user acceptance, and regression testing for the Accounts Payable module during the PeopleSoft 8.8 upgrade Work closely with MetLife IT and multiple business units to automate legal, telephone and enroller invoices Perform testing in PeopleSoft for Vertex 4.1, Ariba & Tangoe upgrades by migrating through various test environments to ensure seamless integration to production Identified and corrected system defects to maximize effectiveness of system’s functionality Negotiated contract annually with third party vendor (J. P. Morgan Chase) Developed queries in PeopleSoft (7.5/8.8) to provide key metrics for management