Thomas Kaio
Systems and Service Developer at Neovation Learning Solutions
Based in Winnipeg, Canada
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Seniority
Staff
Department
Other
Location
Winnipeg
Industry
E-Learning Providers
Company size
59
Contact information
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t•••••••@neovation.com
Phone
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Background
About Thomas Kaio
Software Analyst with 2 Years experience in PHP/MySQL/HTML development, 3 years experience working as help desk and 4 years experience in monitoring and firefighting applications, servers (Unix and Windows) and hardwares. Since 2012, I have been working exclusively as 2nd line support in FX applications, being pro-active to avoid system outages, improving monitoring, finding and fixing breaks before it cause any impact to clients, firefighting when required, creating knowledge base of known issues and also answering client (business) requests like reports and log investigations. Always working under ITIL. Over the past 3 years I have increased my knowledge in the money market, working with FX applications and being close to the clients.
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