Thomas Knight

Background

About Thomas Knight

Portfolio: https://thomas-knight.my.canva.site Product Manager and Certified Scrum Product Owner (CSPO®) with a passion for building innovative products and solving complex problems for customers. Collaborating with teams and aligning them around business strategy and user-centred design is where I do my best work. Throughout my career, I’ve honed the ability to merge data-driven insights with creative problem-solving. From optimising financial workflows at Deloitte to contributing to AI and machine learning principles for cutting-edge technology at Amazon, these experiences built the foundation for my transition into product management. Today, I specialise in delivering fintech solutions that users trust and rely on. At Equals Money, I led a product initiative to display enriched customer transaction data, so that users could easily identify merchants, making transactions clearer and more transparent. I drove vendor selection, contract negotiations, and cross-functional alignment to ensure seamless delivery, resulting in a 4x increase in data displayed and an improved customer experience. I also spearheaded the integration of currency management into our transaction monitoring system, enabling better risk detection based on user behaviour, and providing stronger protection against threats. I have a knack for spotting problems outside my domain and prioritising those with high impact for users. After identifying a 28% drop in website conversion rates, I worked with designers to simplify the top-up process, reducing steps from 5 to 2, which led to a 38% increase in conversions in A/B tests. I thrive at the intersection of strategy, technology, and user experience. I focus on high-impact work with the team and prioritise what drives us closest to our goals while improving user experience to provide lasting value. Whether optimising customer journeys or enhancing systems for internal users, my goal is always to build products that exceed market demands and user expectations. My experience has reinforced my passion for the fast-paced, iterative nature of product management, where I not only solve problems but also see the direct impact of my work on both users and the business. I’m always open to connecting with professionals in the industry and exploring new opportunities. Whether you're interested in collaboration, sharing insights, or discussing future roles, feel free to get in touch. I’m always open to connecting and exploring new opportunities. Whether you're interested in sharing insights or discussing future roles, feel free to get in touch.