Thomas Legin

Background

About Thomas Legin

Retain expertise performing listening, analytical, problem solving and decision making dexterity to uncover complex issues, suggesting courses of action and providing superior resolution. Expert at developing and cultivating long-term business and consumer relationships while ensuring high retention success and service as an interface within the public service realm. Demonstrate capabilities to establish fraud risk governance framework and structure; to align the company with industry best practices, leverage technology, tools and analytics. Extensive expertise in facilitating information sharing and optimizing collaboration opportunities while effectively preventing, detecting and investigating fraud across all client products, channels and lines of business. Twenty-five years experience in the development of a business career with financial specialization. Meet and exceed all employee goals, take on extra responsibilities and achieved promotions. Quickly learned management skills and led teams to successful performance standards and beyond. I am skilled with Microsoft Office products and many banking systems and possess excellent people skills and am an exceptional communicator, flexible yet persistent, with strong motivation. Specialties: Compliance/Reporting, Research/Analysis, Contract Negotiations, Employee/Client Relations, Policy/Procedure Integration, Litigation Support, Training/Staff Development, Customer Retention, Quality Assurance, iVault, MSP, LPS Desktop, Fortracs, Infosource, Active Directory, Lotus Notes, Outlook, Identity Manager, Orion, LDAP, ANI, MS Microsoft Applications, Mainframe Applications, LAD, Customer Assist, Image Viewer, SBS, etc.