Thomas Lorenz

Background

About Thomas Lorenz

With a background spanning foodservice and fintech, I bring a strong commitment to solving customer problems and enhancing their experience. Starting out at Chipotle and Starbucks while studying business at the University of South Florida, I learned firsthand the importance of customer satisfaction and adaptability.Transitioning to Wise as a Consumer Customer Support Associate, I swiftly navigated the fast-paced world of fintech, eventually moving to the Business Support team to handle high-volume challenges. Recognized for excellent KPIs and metrics, I advanced to a specialist role, deepening my expertise in banking and international payment systems.My passion lies in investigating and resolving complex problems, aiming for efficient solutions that elevate the customer journey. As I relocate to Phoenix, AZ, I am eager to apply my skills in roles that influence end-to-end customer experiences, believing that exceptional service is key to any business' success. After all, the happiest customers are those who never have to contact support!I am actively building my career and I'm seeking opportunities in customer experience management. If you know of any opportunities or have any connections in this field, I would love to connect and learn more!