Thomas Malian

Background

About Thomas Malian

I am a results-driven proven leader with a strong background in management, marketing, operations, customer relations and problem solving, who is passionate about innovation, integrity and quality. Oversees vendor operations to support this country’s largest loyalty program. Responsible for forecasting and analysis, budgeting and investing in resources and technology to deliver paramount service that continues to evolve with the changing market, company goals and initiatives. Accountable for ensuring daily operations, projects and programs are on time and within budget while continuing to raise the bar on customer satisfaction. Well-respected across the organization, industry and with vendors. I have been recognized for collaboration and innovation leading to cost savings for the organization and making it intuitive and easy for the customer. I am adept at making informative decisions that will impact the immediate and long term growth and success of the company.