Thomas Murray

Background

About Thomas Murray

Resourceful, highly motivated, goal-oriented Field Service professional Demonstrated success working independently Extremely reliable with exceptional organizational and time management skills Excellent communicator with all levels of staff Strong analytical and problem solving skills and mechanical aptitude High integrity with commitment to exceed customer satisfaction expectations Identify and resolve functionality issues related to operator use, as well as laser, optics, electrical, mechanical and software failures Responsible for contacting all service contract customers about annual renewal as well as all customers coming out of warranty monthly, and adding conversions to contract to maximize contract opportunities each month. Resolve each contract offer by receiving a decision from each. I treat every customer, phone call, email, service visit as if I am representing myself as if I own the business. This includes working efficiently, economically and ethically. I am extremely organized, thorough, and customer focused. I will work around the customer`s needs being as accommodating as possible in resolving service issues. Customer satisfaction is my first goal and I will not leave until the job is resolved properly Quick learner values and learns from on the job experiences. Learning experiences make me more effective, self efficient and independent Current passport