Thomas Neumann

Background

About Thomas Neumann

I am passionated about new technologies and how they can be used to improve our customers life.My focus is on digital channels with the ambition to create a wow effect for Our customers. I am responsible to deliver the global chatbot solution to our local markets as well as delivering voice assistants. I am super interested in new innovations in this space while having in mind how this really can drive NPS and customer satisfaction. I do believe we are in the process of making a massive change from app world into the conversational world. I want to ensure To drive this change rather than following and avoid the mistakes in 2007 when the apps started and nobody believed they will succeed. Leading a great team and motivating people to find new ways and technical solutions to create a differentiated and unique customer experience is part of my daily life. I am equipped with a comprehensive background in the mobile industry - working in the technology branch for more than 15 years. I benefit from my international experience in several different countries and cultures as well as working in different roles and responsibilities. Being able to interact with business partners and executives builds the foundation to be able to move in any circles.