Thomas Olander
Head of Department - IT Customer Information at Västtrafik
Based in Sweden
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Seniority
Director
Department
Other
Location
Sweden
Industry
Consumer Services
Company size
580
Contact information
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t•••••••@vasttrafik.se
Phone
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Background
About Thomas Olander
Experienced CRM Manager with broad experience from many Industries. Skilled in Enterprise Software, Business Systems, Real Estate, Industrial engineering industry, E-commerce, Sales Operations, Sales Management and Team Building. Strong sales professional with a Master's degree focused in Information Technology from Högskolan i Borås. I have seen how complexity in products increase, traditional methods for product development become more and more obsolete. As product owner, we implemented an started to use agile development, which was on of the key-factors to success. As leader of many CRM teams I've been working with customer service, sales, marketing staff and operations to maintain a customer-focused attitude with a focus on activities that create lifetime customers. I find it very interesting how CRM help businesses to build a relationship with their customers that, in turn, creates loyalty and customer retention. I've been privileged to be a part of CRM-migration projects.
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