Thomas Rivera

Background

About Thomas Rivera

Experience Highlights: Insurance (Jones Insurance Agency)- Lugoff, SC Agency Assistant Manager | Mar 2023 – Present Accommodate customers with insurance needs, including inquiries, policy changes, and claims. Provide exemplary customer service and address client concerns promptly. Maintain accurate client records and documentation in compliance with company policies and regulations. Support in processing insurance applications, endorsements, and renewals, and oversee billing and payment handling, assuring accuracy and transparency. Key Contributions: Achieved remarkable success as the top salesman in the highly competitive Southeastern region. Specialized in multiple facets of insurance, establishing well-rounded expertise to cater to a diverse clientele's needs. Efficiently oversaw and executed online marketing campaigns to increase brand visibility and engagement. Wunder Production - Buffalo, NY Assistant Director | May 2022 – May 2023 Facilitated the Director and team in organizing and directing various aspects of film, television, or theater projects. Regulated schedules and secured alignment of all components from pre/post-production. Aided in the casting process, from auditions to hiring talent and scouting suitable locations for filming. Key Contributions: Accomplished workflow progress monitoring as a Project Manager by meticulously setting and controlling daily schedules. Systemized the location scouting process, optimizing resources and improving the overall quality of film creation. Established clear daily expectations for team members, fostering a sense of accountability to heighten performance. Wegmans Food Market - Buffalo, NY Store Supervisor | Sep 2021 – Jan 2023 Led, motivated, and coached a team of employees to offer exceptional customer service and meet operational standards. Fostered a culture of excellent customer service, guaranteed well-organized stock, and fully stocked inventory while tracking inventory levels. Key Contributions: Implemented strategies leading to a remarkable 9% increase in the productivity of cashiers. Established a comprehensive handbook for fundraising campaigns and mentored colleagues to advance into leadership positions. Additional Experience: Worked with a General Contractor at Duke Euro Development in Buffalo, NY, from 2020 to 2022