Thomas Schmid

Background

About Thomas Schmid

Creating great customer experiences After over a decade serving as Head of Marketing, I am looking forward to a new challenge: Customer Experience Manager at UNTHA. My focus is to drive strong, long-term relationships with our customers through the creation of positive, memorable experiences throughout the customer journey. I have always believed that customer satisfaction is beyond the product itself. It's about creating a lasting impression with every interaction. Whether it's helping a customer solve a problem, introducing them to new solutions, or simply being there when they need support — all this combined makes a difference. I look forward to continuously pursuing new ways to engage, listen to, and support our customers for them to feel their worth and understanding. It's all about building trust, loyalty, and helping our customers ultimately succeed.