Thomas Trafer

Background

About Thomas Trafer

A customer service professional with 20 years of diversified experience, including dispatching, scheduling, training, quality control, and problem solving. Recognized for the ability to maintain customer satisfaction by analyzing, problem solving and solution implementation. Known as hands on manager with excellent communications, decision making and team building skills. Accomplishments • Handling all aspects of customer service issues, as well as working as liaison between customers and manufacturer to obtain resource beneficial to all parties • Increased gross sales from 50k to 180k through motivation, technical training of employees and proper leadership example. • • Handling of employee interviewing, hiring, counseling, motivating, training and dismissal. • Increased technician production and efficiency through increased technical training • Controlling all aspects of building maintenance, interior and exterior • Installation of video surveillance system to combat vandalism saving company thousands of dollars in repair costs. • Proficient use in various computer programs: • ADP Automotive manufacturers program • Microsoft XP, Microsoft Office • Satisfactorily interacted with all types of customers