Tiby Thomas

Background

About Tiby Thomas

Adroit in driving projects (at the Business Group level), conducting business analysis to determine requirements, suggesting innovative solutions and facilitating systems implementation at the enterprise scale- Successful in maintaining focus on achieving bottom-line results while formulating and implementing advanced technology-based business solutions- Deft in planning & managing entire IT Infrastructure setup which includes assessment of hardware/ software requirements, negotiation of purchase & AMC/SLA with vendors, installation & configuration of entire IT infrastructure in line with business requirements, and migration of data from legacy systems- Demonstrated excellence in:*Ensuring achievement of achieving technical support performance goals for the assigned products.*Efficaciously managing 24X7 support ensuring high availability of business critical applications.*Handling routine check-ups and maintenance of on-demand IT Infrastructures.*Identifying, implementing and reviewing of support process improvement initiatives and driving productivity improvements as per plan.*Tracking, reviewing and enhancing performances against the SLAs and KPIs. Project Management - Coordinating activities pertaining to finalization of deals & requirements, estimates for smooth execution- Liaising with Customers and Consultants for getting approvals, making necessary modifications and releasing the same for commercial operations- Anchoring Project review meetings with Business, QA & Delivery Teams- Monitoring development activities and reporting project progress- Part of project team in the implementation of Tier 2 & 3 Data Centers