Tierra Johnson

Background

About Tierra Johnson

More than 5 years’ successful experience in customer service with two well established Corporations. • Supported the service department advisors with scheduling service appointments, ask related question for problem-solving and trouble-shooting to direct calls to the correct service advisor, made courtesy service appointment reminder calls and repair order call to ensure the work was satisfactory to the client, open and updated existing client information, prepared repair order for the next business day, Collected the retails, parts repaired orders and additional loan car charges from the customer in cash, check or authorized Master/Visa or America Express charge account, provide client with receipt, close repair orders and loan car order in timely manner for the billing department and file all document for the proper departments • followed company procedures and systems to avoid problems • Possess solid computer and cashier skills • Excellent working knowledge using Microsoft Excel, Microsoft Word and A.D.P. • A team player, acknowledged as “First call Resolution”