Tiffany Cdebaca

Background

About Tiffany Cdebaca

I’m a strategy and operations leader who partners with executives to turn complex priorities into scalable operating reality.Customer Care at Gusto operates as a shared enterprise service supporting all product lines, and my work focuses on how new products, growth initiatives, and strategic priorities translate into scalable operating models across the business.Currently serving as Chief of Staff for Customer Care, I support strategy and operations for a 700-person organization with U.S-based internal teams and a globally distributed ~500-seat BPO. My work focuses on operating model design, organizational alignment, and transformation initiatives that improve both customer outcomes and business efficiency.My background spans enterprise product management, corporate strategy, and customer experience. Across roles, I’ve focused on building the structures, governance, and decision frameworks that help organizations scale, adapt, and operate more effectively.I’m most energized by:• Translating ambiguous problems into clear strategy and direction• Designing operating models and organizational mechanisms• Driving cross-functional alignment across Product, Operations, Finance, and People• Connecting frontline insight to enterprise decision-makingRecent work includes:• Partnering with executive leadership to support Customer Care integration planning for the Retirement product• Supporting AI and automation initiatives to improve service efficiency and cost structure• Helping shape operating model and governance for a 700-person shared service organization supporting all product lines• Developing executive performance insights and risk analysis to inform capacity, cost, and operational decisionsMuch of my career has focused on stepping into newly forming or evolving environments and building the operating structures needed to take new capabilities from concept to scalable reality.My work sits at the intersection of strategy, operations, and organizational transformation, where I can help organizations navigate growth, scale, and operational complexity.