Tiffany Huffman

Background

About Tiffany Huffman

Sales liaison between internal and external customers, providing efficient and precise responses for all product and order related inquiries. Prepare and issue standard and special product quotations; including, priced on application quotes, conforming to pricing guidelines and cost/margin analysis Perform all quote/order related tasks and service-related activities ensuring effective handling of customer requirements including maintenance of orders as required. Coordination of project delivery requirements utilizing project management and basic expediting skills through product substitution or escalation to Customer Satisfaction. Participate in the development of process improvements focusing on customer relationship management. Support the Victaulic Product Delivery System objectives by maintaining communications and partnership with internal and external customers. Assist in maintaining an on-going measurement on deficiencies that prevent on time, complete, and accurate shipments. Maintain orderly documentation, files, and records per established procedures and policies. Utilizes the Quality Improvement Process and Lean principles to fulfill the responsibilities of the position and improve work processes. Collaborate with other departmental functions as directed by Customer Care Management team.