Tiffany Vickers

Background

About Tiffany Vickers

Creative at heart. Dedicated Customer Success and People Operations Champion. I bring a wealth of experience driving engagement and operational excellence. WHAT DO I BRING? Strategic HR Leadership: Enhanced organizational efficiency by partnering with executive management. Talent Acquisition: Executed recruiting strategies that bolstered the company's customer experience objectives. Customer Experience Strategy: Crafted and instituted SOPs that significantly elevated customer service. Account Management: Drove customer engagement and retention through successful VIP client programs. Cross-functional Collaboration: Played a pivotal role in incorporating customer insights into product development. SELECTED ACCOMPLISHMENTS: Recruitment Efficiency: Achieved a 30-40 days' time-to-fill rate, reflecting rapid and effective talent acquisition. Customer Account Growth: Secured an 80% conversion rate for managed accounts, contributing to substantial revenue growth. Salesforce.com Utilization: Leveraged Salesforce.com to enhance CRM training and optimize customer data management. TOP SKILLS: Strategic Human Resources Leadership, Talent Acquisition & Recruitment, Customer Experience & Satisfaction Strategy, VIP Account Management & Retention, Cross-Functional Team Collaboration, CRM Software Proficiency (Salesforce.com), DEI Program Development & Management, and Data-Driven Decision-Making & Analysis TECHNICAL SKILLS: Salesforce.com | Microsoft CRM | Zendesk | Microsoft Office 365 Suite | Google Suite | Zoom | Slack | LinkedIn Recruiter | NetSuite | Social Media | Dropbox | Adobe Acrobat | BambooHR | Zenefits | Lattice | OKTA | Greenhouse | Gem | Entelo | Skype | Visio | ETQ Reliance