Tigran Babaev

Background

About Tigran Babaev

Experience in Client Relationship Management: Building and nurturing strong, long-lasting relationships with our clients by serving as their dedicated point of contact, understanding their unique needs, and tailoring solutions to meet their goals. Experience in Product Onboarding and Training: Collaborating with clients during the onboarding process to ensure a seamless transition into using our solutions. Conducting comprehensive training sessions to empower clients with the knowledge and tools needed for success. Experience in Proactive Issue Resolution: Identifying potential challenges and addressing them before they impact our clients' satisfaction. Providing timely and effective solutions to any issues or concerns that may arise. Experience in Customer Feedback Analysis: Continuously gathering and analyzing customer feedback to gain insights into their experiences and preferences. Leveraging this feedback to drive product enhancements and improvements. Experience in Account Expansion: Identifying opportunities for upselling and cross-selling our products and services to existing clients, thereby increasing revenue while delivering additional value. Experience in Renewal Management: Ensuring high client retention rates by proactively managing contract renewals and mitigating any potential churn risks. Experience in Data-Driven Insights: Utilizing data analytics and customer success metrics to measure and communicate the impact of our solutions on our clients' businesses, as well as identifying areas for improvement. Experience in Collaboration: Working closely with cross-functional teams, including Sales, Product Development, and Support, to align efforts and provide a seamless, client-centric experience. Experienced Software Quality Assurance Analyst with a passion for helping users get the most out of their products. Background in Software Development with experience in both Agile and Waterfall methodologies. Strong testing background with experience in manual, mobile, front-end, API, Database (SQL Server) and some automation testing (Selenium) Experience in writing test cases and various technical documentation Experience with various programming languages such as ASP.NET(C#), SQL, HTML, Java, Javascript, CSS. Experience with various bug tracking and DevOps tools such as Jira and Visual Studio Experience with CRM's such as Hubspot and Pipedrive