Tilak Krishnamurthy
Global Head of Client Experience at Oanda
Based in Toronto, Canada
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Seniority
C-Team
Department
Customer/Client Service
Location
Toronto
Industry
Financial Services
Company size
790
Contact information
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t•••••••@oanda.com
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Background
About Tilak Krishnamurthy
With over 20 years of professional experience in the financial sector, my journey has been shaped by a steadfast commitment to optimizing operations and enhancing client experience. I have been implementing key projects and owning processes that significantly enhance the client journey. By leveraging my experience in foreign exchange and CX space, I am contributing to the robust expansion across client experience service team capabilities.Leading global teams, I focus on strategizing and executing technology as well as data driven initiatives with outcomes that are aligned with organizational goals. This includes extensive experience in the space of agent enhancements, digital channels and client self-serve chatbot applications leveraging rapidly evolving AI tools.I have a proven track record in driving improvements to client satisfaction and operational excellence using transformational leadership and growth mindset.
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