Tim Adkisson

Background

About Tim Adkisson

As an Executive Operations Leader, I have a transformational background in quality assurance and driving continuous improvements. I have leveraged a proven track record in elevating customer experiences, innovative technology utilization, and increasing profitability across various industries. It is my passion to utilize my expertise in increasing veteran recruitment and retention, while also enhancing organizational diversity and inclusion. Key Achievements Include: Led a global team of 450 professionals across the US, Ireland, and India to streamline end-to-end claims workflows and implement strategic innovations, achieving substantial improvements in operational quality and efficiency Drove significant cost savings by transitioning 250 roles to offshore teams in India and Ireland, coupled with optimizing vendor partnerships, resulting in annual savings of over $10M Oversaw Claims CI & QA department as a strategic and operational leader, managing a P&L of approximately $54M and directing a team of over 600 to achieve annual cost saving targets exceeding $10M across auto, property, casualty, and support services Championed Allstate's commitment to becoming the most equitable and diverse organization, focusing on the Veteran category, and significantly increasing veteran recruitment and retention, which enhanced organizational diversity and inclusion Spearheaded the implementation of a continuous improvement (CI) strategy across all Sears business units and Kenmore/Craftsman vendor base, enhancing product quality, installation, serviceability, warranty expenses, and life of product support, achieving a 7.8% annual reduction in Total Cost of Quality, translating to $475M in annual savings Contact me through this profile if you wish to connect.