Tim Chinn
Service Desk Analyst Ii at Srs Distribution Inc
Based in McKinney, United States
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Seniority
Staff
Department
Information Technology
Location
McKinney
Industry
Wholesale Building Materials
Company size
3K
Contact information
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t•••••••@srsdistribution.com
Phone
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Background
About Tim Chinn
Responds promptly to Service Desk Requests assigned via ServiceNow • Ensures all Service Desk Incidents and Requests are documented and tracked via Work Orders • Follows through on all assigned Work Orders in a timely manner to meet/exceed customer expectations • Conducts Active Directory end user maintenance (unlocking accounts and password resets), Okta, MECM and Intune • Effectively troubleshoots and triages customer hardware and software issues (and escalates in accordance with established processes and procedures) • Follows established standards for deployment of hardware and software Technical Support | Troubleshooting | iDevices | VDI | VPN | Active Directory | JAMF | MECM | Dispatching | Okta | Digital Switches | Operating Systems - Windows | Macintosh | Android |
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