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Tim Coughlin

Customer Technical Advocate at Nokia

Based in Boca Raton, United States

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Seniority

Staff

Department

Customer/Client Service

Location

Boca Raton

Industry

Telecommunications

Company size

100K

Contact information

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Email

1 credit

t•••••••@nokia.com

Phone

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Background

About Tim Coughlin

Experienced in Wireless, Wireline and Next Generation telecommunication technologies working for Nokia, Siemens, Convergent Networks, and Ameritech-Illinois Bell, while supporting various Tier-1 operators. Knowledge of fault management, testing, technical support, system integration, interoperability testing, project management, and network operations as a resource manager, project manager, and technical team lead. Expertise in 2G-5G RAN systems, Class-5 switching, next generation Soft-Switching, and transport systems. Proficient in resource, budget, project and escalation management. Outstanding verbal, written and presentations skills. Successful leader, international team builder, and analytical problem solver. AREAS OF EXPERTISE: Fault Management | Project Management | Release Management | Project Planning | Vendor Management | Interoperability Testing | Customer Management | Crisis Management | Research and Development | Wireless and Networking Technologies | Schedule Development | RCA/EDA, 5-Why | Technical Support | Integration Testing | First Office Application New product Introduction | USAF Veteran w/ Secret Clearance | Personal Drivers: • Focusing on the critical path by removing obstacles and distractions • Listening to the customer and applying their feedback to the project to achieve acceptance and satisfaction • Bridging both business and technical perspectives to solve complex challenges • Driving time critical decisions by formulating all the options with pros and cons, and engaging stakeholders early in the process for alignment and implementation

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