Tim Denman
IT Manager at Delta Air Lines
Based in Atlanta, United States
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Seniority
Manager
Department
Information Technology
Location
Atlanta
Industry
Airlines and Aviation
Company size
76K
Contact information
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t•••••••@delta.com
Phone
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Background
About Tim Denman
As an IT Operations Manager at Delta Air Lines, I lead a dynamic team of 27 IT Field and System Engineers responsible for maintaining over devices across 30 buildings at Delta’s headquarters. My role involves strategic oversight of IT operations, driving key initiatives that enhance service delivery, streamline processes, and reduce costs.I am passionate about optimizing IT infrastructure and ensuring seamless operations that align with business goals. By integrating tools like ServiceNow for Incident Management, IMAC, and Asset Management, I have successfully improved incident response times and overall team efficiency. My efforts have led to a significant improvement in SLA compliance, from 59% to 85%, and a yearly cost reduction of through innovative programs like the Reusable Intern Laptop initiative.In addition to technical leadership, I focus on developing talent within my team, promoting professional growth, and fostering a culture of continuous improvement. My active role in Delta’s Emergency Response Team, underscore my commitment to excellence in IT service management.I am always looking for ways to leverage technology to create value, enhance user experience, and support organizational success.
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