Tim Dwyer

Background

About Tim Dwyer

Experience:Team Management• Supervise team performance• Accuracy and compliance audits• Facilitate team training• Coach performance improvement• Time card, over-time, and time off request review & approval• Systems updates• Policy and procedure changes• Feedback and performance reviewsProblem-Solving• Act as key escalation point for challenging intake issues• Organization, prioritization, and analytical thinking• Collaborate with director and senior leadership on high-impact business decisions• Audit results & records to prevent & resolve any billing issues• Write and update process documents• Create and maintain job aids, resources, guides, and toolsHiring and Staffing• Resume review• Conduct interviews• Make offers and coordinate first day items• New hire training and on-boarding• Collaborate with HR for pre-employment and new hire itemsPatient Intake and Insurance Billing• Medical records handling• HIPAA compliance• Data-entry• Verify insurance eligibility and benefits• Determine priorities and workflowCommunication• Verbal and written communication • Contact with co-workers, business partners, and customers• Promote positive image with clinics, patients, providers, & external agencies• Call-center case management• Quality Assurance survey callsOther• Encourage team building and organization culture• Workflow distribution• Customer service• Retail sales & cross-selling• Cash-handling• Facilities maintenanceQualifications: • Bachelor’s degree• Over 11 years of combined work experience in healthcare intake (access) & billing• Over 4 years of experience in retail sales, logistics, and inventory• Knowledge of medical billing and/or Infusion procedures including knowledge of medicalinsurance, accounting, HIPAA, Medicare/Medicaid, medical abbreviations and terminology• Managerial experience• Experience coaching, growing and developing team members• Proficient with all Microsoft Office Products programs• Outstanding communication and interpersonal skills • Able to communicate professionally and effectively with other employees, patients, vendors, & physiciansEducation: Clarks Summit University — Clarks Summit, PA • Bachelor of Science in Pastoral Ministry • Graduated December 2010