Seniority
Manager
Department
Customer/Client Service
Location
Buffalo
Industry
Insurance
Company size
48K
Contact information
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t•••••••@ajg.com
Phone
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Background
About Tim Gentner
Accountable for client account team portfolio, including management of: staff workload, client strategy, retention, open enrollment and expectations, and handling escalated service issues and facilitating appropriate solutions *Oversee the collaboration on new business opportunities with prospects and clients, including participation in finalist presentations, as well as development and knowledgeable explanations of client deliverables *Exercise managerial authority concerning staffing *Provide leadership, guidance, and feedback to staff, as well as providing technical, functional, and operational expertise Specialties: account management, customer relations, database administration, financial management, forms, inventory management, macromedia director, microsoft excel, project development, research, retail, sales, tax planning, telephone skills,
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