Tim Hyder

Background

About Tim Hyder

An accomplished senior Information Technology leader with over 20 years of experience driving excellence in technology operations on a global enterprise level. Expertise in process improvement and operational transformation as part of a strong capability to enhance efficiency and customer satisfaction while reducing costs and delivering high-quality technology outcomes. A business-focused visionary that develops effective relationships and closely collaborates with key stakeholders to ensure IT services support the achievement of business objectives. An innovative and strategic leader passionate about world-class service delivery with core competency in these areas: • IT Operating Model design and implementation • Mergers and Acquisitions Integration • Technology and Operations Transformation including Service Design, Service Transition and Change Management • Operating cost reduction while enhancing service delivery • Insourcing/Outsourcing • Building effective offshore capability • Driving Operational Excellence • Delivering high-performing teams • Leadership and talent development of large multi-cultural global teams • Customer Experience and Satisfaction (CSAT, NPS, KPI’s/SLA’s, Continual Service Improvement, Service Stability) • Process efficiency • Business engagement and executive-level stakeholder management • Budget management • ITIL process implementation and maturity