Tim McMillen
Head of Content & Customer Experience at Gradient Edge
Based in Owslebury, United Kingdom
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Seniority
Director
Department
Customer/Client Service
Location
Owslebury
Industry
Software Development
Company size
43
Contact information
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t•••••••@gradientedge.com
Phone
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Background
About Tim McMillen
I help ambitious, growth-focused B2B & retail brands with complex technology needs to modernise their eCommerce solutions for better experiences, reduced technology costs and improved productivity. Why Candyspace? We design, build and optimise websites, apps and eCommerce solutions for results-focused organisations investing in growth through digital transformation. Recent achievements • We won the Best Breaking New Ground award at the 2024 MACH impact awards• We won the B2C website of the year at the 2024 Digital Excellence Awards• We generated £54m in subscriptions revenues for ITV• We increased online conversion rates by 35% for Mazda• We increased conversions by 98% and achieved a 67% growth in eCommerce profit for protyre.co.ukCheck out or website for more Client success stories. Who we work with We enjoy working with large and enterprise scale businesses to solve design or technology challenges in a strategic way. Typical challenges we help with include:• Our online conversion rates are low or in decline• Our business is not customer focused enough• Our technology is hindering our ability to grow• Our business cannot use data to make decisions• Our teams need help to modernise their ways of working and become more digitally focused• Our market share online is shrinking Our key services Strategy and consultancy engagements:• Technology advice and platform selection (eCommerce, CMS, PIM, DAM, OMS etc.)• Digital product strategy and road mapping• Data strategy and insights• Business readiness and change management.Design and build of:• Modern eCommerce solutions• CMS websites and digital portals• Mobile apps.Optimisation• User research, usability and accessibility testing• Conversion rate optimisation (CRO). A selection of Clients we have helped B2C• ITV• Interflora• Planet Organic• Majestic Wine• Burberry• LandroverB2B• Rolls Royce Power Systems• Computacenter • LGC Genomics• Jewson• Horizon Platforms• AccentureD2C• Unilever• Nestle• Mars• Saint Gobain• Marshalls• Vita Coco How can we help you? We will act as your trusted partner, helping you plan for digital transformation and sticking with you through implementation and adoption.If you think we are the type of partner you are looking for, please do connect with me (on LinkedIn), or book an initial chat with me:
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