Tim Metcalfe

Background

About Tim Metcalfe

I am an accomplished, motivated and versatile Service Operations, Delivery and Support Manager, with over 30 years of experience in the Mobile Telecommunications and IT Services industry. I am known for a personable approach to clients and co-workers as well as for delivering and implementing quality service solutions for medium to large-size organisations and enterprises operating within the global market. Currently working to deliver best in class IT services to multiple customers, also have extensive mobile network knowledge. I have an excellent Service Management background, with formal ITIL qualifications, and specialise in Incident, Problem and Change Management. I also have a good Project Management background, supported by formal Prince2 qualifications. A highly experienced manager with a broad base of knowledge in project work, process improvement, budgeting, human resources, planning and administration. A proven team leader and player who delegates appropriately, using soundly developed communication and interpersonal skills that allow the building and development of effective and dedicated teams. Accustomed to working to exacting standards, delivering consistently high quality results within tight deadlines. Currently looking to build on existing skill set and explore fresh opportunities in associated disciplines. Specialties: billing, budgeting, Change Management, customer service, Incident Management, ITIL, mentoring, negotiation, network administration, networking, Network Management Systems NMS, performance management, Prince2, Problem Management, process engineering, Project Management, reporting, scheduling, IT Service Delivery, Service Management, SLA / KPI Management, technical support, Service Desk Management